"Tangent, as the name suggests, is exactly that and with Simon at the helm he delivers insightful, pragmatic and inspirational guidance to our business and has been instrumental in helping us achieve the results we deliver day after day, week after week quarter after quarter"
- Francis Riley, Vice President & General Manager International, Norwegian Cruise Line ®

“We’ve had a terrific year, well up on the last. There is no doubt that the training and coaching programme with Tangent had a real impact”
James Hollins - Operations Manager - Sandals and Beaches Resorts 

“Tangent is now an important part of the family. Simon’s work has had a major impact across The Globus Family of Brands”

Andy Barker – Executive Director Europe- Cosmos and Globus


“We’ve saw a dramatic improvement in both our service and conversion rates”

Sally-Anne Beasley – Director of Passenger Services Norwegain Cruise Line


“We’ve had a fantastic response from the team. Since the training with Tangent, they’ve completely changed how they work, and the results have been phenomenal.  In only 4 months, they’re resolving over 88% of cases at first contact. Our customers have noticed too with our file of “thank you” letters filling up nicely!"
Kerri Hunt – Head of Customer Services & UK Operations – The Monarch Travel Group


“It was nice to see results on the day rather than just go away with some ideas to take back to the office which is so often the case with courses”

Joanne McDonnell – Cresta Holidays


“I don’t think the team have learnt so much in two days, and had so much fun at the same time. It’s already making a difference to the way we sell and deal with our customers. They’re even commenting on the difference!”

Rachel Warner – Reservations Manager, Fred Olsen Cruise Lines


“The Managers were still talking about the course 6 months later”

rian Young – Sales Director, Cosmos


“If I could bottle that enthusiasm generated by the Premier Academy programme and spread it around the company, we’d have one heck of a business”
Paul Chadaway – Human Resources Director, Premier Group 


“Thank you very much for the exceptional day.. Your energy was unabatable and infectious; I know that everyone who was involved went away extremely positive and with many ideas. After all the work that was put in, I don't believe that it could have gone any better”

Peter McCleave – Operations Manager, National Express


“We wanted to wind them up, fire them up and change the way they thought about our business. We achieved far more that. They said it was the best course they’ve ever attended. And as a coach, I haven’t seen many people with the facilitation skills that Simon has"

Stuart Hayward – Overseas Operations Director, Thomas Cook

What makes Tangent’s sales training so appealing to our Regional Managers is that it allows them freedom using practical tools rather than a prescriptive approach”

Martyn Freshwater – National Sales Manager, Lloyds TSB Commercial Finance


We were introduced to Tangent just at the right time. As a result of the training, our conversion rates and service levels really improved. Put me down as a Raving Fan!”

Trevor Dupont – Reservations Manager, P&O Princess Cruises